Privacy Policy


Effective Date: 9/2026


Steinhardt Heating & Air Conditioning (“we,” “us,” or “our”), located in Hanover, Indiana, respects your privacy. This Privacy Policy explains how we collect, use, and disclose personal information when you visit www.steinhardtcomfort.com, submit an inquiry, subscribe to our communications, or interact with us about our services.


Information We Collect


Information You Provide


Depending on how you interact with us, we may collect:


  • Your first and last name.
  • Email address and telephone number.
  • Mailing address, service address, and ZIP code.
  • Information about your property, equipment, and service needs.
  • Details you provide when requesting an estimate, scheduling service, or asking about Comfort Shield membership.
  • Your communication preferences and messages you send us.


Please do not submit Social Security numbers, payment card details, or other sensitive information through general website contact forms.


Information Collected Automatically


Our website and its service providers may collect technical information such as your IP address, browser type, device information, pages visited, and the date and time of your visit. Cookies and similar technologies may be involved in this collection.


How We Use Your Information


We use personal information as appropriate to:


  • Respond to questions, estimate requests, and service inquiries.
  • Schedule and provide heating, cooling, electrical, and related services.
  • Administer maintenance memberships and customer relationships.
  • Send appointment updates and other service communications.
  • Deliver newsletters and promotional emails when you subscribe or as otherwise permitted by law.
  • Maintain business records, improve our services, and protect against fraud or misuse.
  • Meet applicable legal obligations and resolve disputes.


How We Share Information


We may share relevant contact information, service details, and website information with providers that help us operate our website, manage customer communications, schedule appointments, and administer services.


We may also disclose information when required by law, to respond to valid legal requests, to protect legal rights or security, or when you authorize a disclosure.


Cookies and Tracking Technologies


Cookies are small files stored on your device. They can support website functions, remember preferences, and help measure website activity.


You can manage or delete cookies through your browser settings. Blocking certain cookies may affect website functionality.


Email Communications


If you subscribe to our mailing list, we may send company news, promotions, and special offers. You can unsubscribe from promotional emails using the unsubscribe link in those messages or by contacting us.


Unsubscribing from marketing emails does not necessarily stop communications needed to fulfill an active service request or manage your customer relationship.


Information Retention and Security


We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining required records, resolving disputes, and fulfilling legal obligations.


We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed completely secure.


Your Privacy Choices and Rights


You may contact us to update your contact information or change your marketing preferences.


Depending on where you live and whether applicable privacy laws cover our business, you may also have rights to access, correct, delete, or obtain a portable copy of certain personal information, or to opt out of certain sales, targeted advertising, or qualifying profiling.


To submit a request, contact us using the details below and describe what you would like us to do. We may need to verify your identity before responding. We will handle applicable requests within the periods required by law, subject to permitted exceptions.


If we deny a request for which an appeal right applies, you may appeal by emailing us with “Privacy Appeal” in the subject line. We will explain our decision and provide information about further complaint options where required. We will not unlawfully discriminate against you for exercising your privacy rights.


Third-Party Websites


Our website may link to third-party websites, including manufacturers, financing providers, review platforms, and social media services. Those organizations have their own privacy policies. Please review their policies before providing information to them.


Children’s Privacy


Our website and services are intended for adults and are not directed to children under 13. If you believe a child has submitted personal information through our website, please contact us so we can investigate and take appropriate action.


Changes to This Policy


We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will appear on this page with a revised effective date. We will provide additional notice or obtain consent when required by applicable law.


Contact Us


For questions about this Privacy Policy or to submit a privacy request, contact:


Steinhardt Heating & Air Conditioning

228 W. LaGrange Road

Hanover, IN 47243


Phone: 800-648-3027

Email: service@steinhardtcomfort.com